Shipping & Delivery Policy

Overview

At Protein Lab, we are committed to providing an efficient and seamless delivery experience for all our customers across the United Arab Emirates. We prioritize speed and security to ensure your premium supplements and wellness products arrive in perfect condition.

Delivery Coverage

Currently, we only ship within the United Arab Emirates. We do not offer international shipping at this time.

Delivery Timeframes

We categorize our delivery service based on your location to ensure optimal transit times:

  • Dubai: For orders within Dubai, we offer an expedited delivery service, aiming to reach you within a few hours where availability permits.
  • Other Emirates: For deliveries to other Emirates, we strive to deliver by the next working day, with a maximum transit time of up to 3 working days.

Our Logistics Partners

To ensure your order is handled with the utmost care and reaches you on time, we work with a trusted network of local courier partners and our own dedicated delivery riders across the UAE. All our delivery partners are carefully selected for their reliability, professionalism, and commitment to handling your products with care.

Payment and Processing

  • Payment Policy: All payments are securely processed and charged at the time the order is successfully placed.
  • Order Dispatch: Once your order is confirmed, our team begins the preparation process immediately. You will be notified regarding the status of your shipment.

Order Tracking

Once your order is dispatched, you can track your order status anytime at ptlab.ae/track-order.

Delivery Guidelines

  • Accuracy: Please ensure that your delivery address and contact information are accurate to prevent any delays in shipping.
  • Receipt of Goods: Please ensure someone is available at the provided delivery address to receive the package during the expected delivery window.
  • Failed Delivery Attempts: If our courier is unable to deliver your order due to your unavailability or an incorrect address, we will make up to two (2) redelivery attempts at no extra cost. If the order remains undelivered after these attempts, it will be returned to our facility, and our support team will reach out to arrange an alternative delivery time or resolve the issue accordingly.
  • Public Holidays: Please note that delivery times may be subject to change during public holidays or high-demand periods.

Customer Support & Inquiries

If you have questions regarding your shipment, or if you need to track your order, our expert support team is ready to assist you.

  • Email Support: hello@ptlab.ae
  • Direct Assistance: For immediate concerns, contact us via phone or WhatsApp at +971 56 833 0167.
  • Visit Us: Madinat Dubai Al Melaheyah – Port Rashid – Dubai – United Arab Emirates.